We have a 30-day 100% satisfaction guarantee. We want your online shopping experience be the absolute best! We hope that you love each and every item that you receive, but if not, we are here to make your return process as smooth and easy as possible.

If you have any questions about refunds or exchanges, please feel free to contact us via phone at 1-855-297-7000 (Customer Service hours are 7am-4pm PST), or via email at sales@ochocos.com. We accept returns on all guns and accessories that have not been used, and are still in the original packaging, no questions asked! 

For our Buyer's Club Members we offer a 365-day 100% satisfaction guarantee. If anything goes wrong with your item in the first year, we will replace it, no questions asked! To learn more about our Buyer's Club Membership, click here: Buyer's Club