Items accepted for refund
Return your order for a refund, if all of the following are true:
- Item must be returned within 30 days after purchase
- Your return has a valid RMA # (Return Merchandise Authorization)
- All manufacturer packaging is in place
- You have not used the product in any way
- Item returned is not a special order item or customized product
Items that cannot be returned
- Any firearms
- Any item more than 30 days after purchase (Buyer's Club allows 365 days)
- Your return does not have a valid RMA # (Return Merchandise Authorization)
- Any product that is missing it's serial number
- Any customized items, including but not limited to any customization requested by the buyer
- Any item returned incomplete or missing parts
Restocking Fees
Ochocos.com does not charge any re-stocking fees on returned or exchanged items.
Other Notes
- Customer must pay for return postage on all returns or exchanges
- Customer must insure the product against loss or damage during return transit
- Refunds will be processed within 3 days after we have received the returned item(s)
- Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
- You must NOT accept a delivery if the packaging has been damaged